DOMESTIC United States

• STANDARD SHIPPING! - 100% Secured Shipping & Handing via USPS/EMS

REST OF WORLD 

• STANDARD SHIPPING! - 100% Secured Shipping & Handing via USPS/EMS

WE WILL BE SHIPPED IN

• USA & CANADA*: 3-5 business days
• EU*, UK*, AU*, NZ*: 3-5 business days
• REST OF THE WORLD*: 3-5 business days

ESTIMATED TOTAL DELIVERY TIMES BY COUNTRY:

• US 12 - 20 Days business days
• Others Countries 15 - 25 Days business days 

• Why is my order being shipping in different packages?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

• When will I receive my order?

Orders are shipped out directly from any of our many domestic & international warehouses  and they will do everything they can to get you your order as fast as they can! Due to the popularity of our products, please allow an estimated 10-20 days for your order to arrive in the USA (varies from product to product). Other countries can take an estimated 15-25 days (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our products, these are only estimates.

• My tracking says “no information available at the moment”.

Sometimes customers get concerned because their tracking status has not been updated for 5 – 10 days since it said it was leaving customs, or processed in a parcel center.

This is perfectly normal, your item is now on board a shipping transport. Our carrier do not update the tracking status once the package is on board a transport ship (because in fact there really is not much to update).

If it has not been updated, it means that it is still on the ship on its way to you. It will get there, our standard (NON-Express) delivery service might take a few days, but will deliver our parcels with great consistency.

If you are still concerned with your order, please send us an email and we will be happy to take a look at your order and give you a specific status update.

• What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

• Will I be Charged for Customs & Taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives in its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

If you are unhappy with your purchase for any reason, please contact us immediately and if we have made a mistake, we will make it right through either refund or replacement, depending on the situation.

• What about special holidays such as Christmas?

 Due to a great volume of orders placed during the holiday season (especially Christmas), shipping times are usually longer than previously estimated. Orders that are placed on or after December 1st will NOT be delivered by Christmas (December 25th). Please keep this in mind as you order your products from our store.

NOTE: Shipping times may be slightly longer during high season (Christmas, End of year). Thank you again for being patient with us!